Payments control Latest Topicshttps://forum.verygames.net/forum/229-payments-control/Payments control Latest TopicsenI changed my mind and want to confirm my account now, what ca I do?https://forum.verygames.net/topic/46271-i-changed-my-mind-and-want-to-confirm-my-account-now-what-ca-i-do/All you have to do is to provide the document(s) we requested during the payment control.

]]>46271Mon, 03 Jun 2019 12:25:37 +0000Why does VeryGames perform a payment control AFTER the payment?https://forum.verygames.net/topic/46270-why-does-verygames-perform-a-payment-control-after-the-payment/VeryGames chose not to perform payment controls beforehand, in order not to impose a delay to all the customers before the installation of the service. Unfortunately, it is not possible to know upfront if a payment will be fraudulent or unauthorized, without a thorough verification.

 

 

 

 

 

]]>46270Mon, 03 Jun 2019 12:24:30 +0000I do not want to confirm my accounthttps://forum.verygames.net/topic/46269-i-do-not-want-to-confirm-my-account/What will happen ? The service will be definitively closed

The payment will be refunded to the prorata of what has been used

The customer will never be allowed to make new payments with PayPal of debit/credit card

 

Will I still be able to pay ?

Yes.

You'll have to use our other payment methods (availability depending on your country):

  • Allopass
  • paysafecard
  • Wire transfer
  • Bancontact Mistercash
  • Belfius Direct Net
  • Giropay
  • iDEAL
  • ING Home’Pay
  • Przelewy24
  • SisalPay
  • Sofort Überweisung
  • VISA Qiwi
  • Webmoney
  • Yandex Money

 

 

 

]]>46269Mon, 03 Jun 2019 12:07:39 +0000What will happen if I do not answer to the commercial support?https://forum.verygames.net/topic/46268-what-will-happen-if-i-do-not-answer-to-the-commercial-support/After 24h without answer, the service is TEMPORARILY suspended.

Why?

If the customer does not answer to the ticket, of which he has been informed by email, we do not have any other choice but to suspend temporarily the service(s).

 

Will my data be lost ?

When your service is temporarily suspended, you do not lose any data.

Your service is simply "paused". It will be reactivated as is, if the customer provides the requested document(s).

 

 

 

 

]]>46268Mon, 03 Jun 2019 12:06:51 +0000Isn't a PayPal payment secure?https://forum.verygames.net/topic/46267-isnt-a-paypal-payment-secure/PayPal is a company that protects its customers, not its sellers. VeryGames does not have any resort on a "fraudulent" or unauthorized payment.

]]>46267Mon, 03 Jun 2019 12:06:07 +0000Isn't a credit/debit card payment secure?https://forum.verygames.net/topic/46266-isnt-a-creditdebit-card-payment-secure/Indeed, most banks offer the 3D SECURE payments. Unfortunately, this is not enough.

 

For instance:

Sometimes, all you have to do is specify the birth-date of the card owner.

Which is a simple information to find for a "fraudster".

 

 

 

 

]]>46266Mon, 03 Jun 2019 12:05:03 +0000Am I compelled to provide the(se) document(s) ?https://forum.verygames.net/topic/46265-am-i-compelled-to-provide-these-documents/By no means. But if you do not, VeryGames will not be compelled to accept your PayPal or debit/credit card payment either.

]]>46265Mon, 03 Jun 2019 12:04:33 +0000Will that take long?https://forum.verygames.net/topic/46264-will-that-take-long/It only depends on the time the customer will take to provide us with the required document(s).

]]>46264Mon, 03 Jun 2019 12:04:00 +0000Will I have to go through this every time?https://forum.verygames.net/topic/46263-will-i-have-to-go-through-this-every-time/A payment control is only performed once per account, unless:

  • The person who's paying only confirmed one payment
  • If there is a suspicious transaction on the account
  • If the owner of the account changes

IMPORTANT:

If a customer creates a new account, VeryGames cannot know that he already had validated a previous account.

Due to this, a payment control might be performed on this new account.

The customer is free to let us know that his previous account was already validated, which can be taken into account if the person that payed the new service is the same.

 

 

 

 

]]>46263Mon, 03 Jun 2019 12:03:32 +0000What will VeryGames do with my document(s)?https://forum.verygames.net/topic/46262-what-will-verygames-do-with-my-documents/Some customers told us: "I do not trust sending my document(s) over the Internet!"

 

VeryGames does understand that sending important documents on Internet might cause unease.

The customer is free to blacken/blur the mentions that he does not want to show.

However, the documents must remain identifiable, and the needed informations must remain readable.

 

Personal data we gather are not saved, nor used, for any other objective than the payment control.

These data will remain strictly confidential and will not be used for commercial purpose.

 

 

 

]]>46262Mon, 03 Jun 2019 11:58:46 +0000How can I provide the(se) document(s)?https://forum.verygames.net/topic/46261-how-can-i-provide-these-documents/You can:

  • Use a scanner.
  • Take a picture with your phone or a camera
  • Upload it on a sharing website (For exemple : uplea.com)

NOTE:

The document must be readable.

Mind the size of the document that you can send via email.

 

 

 

 

 

]]>46261Mon, 03 Jun 2019 11:54:24 +0000What do I need to provide?https://forum.verygames.net/topic/46260-what-do-i-need-to-provide/The customer must provide the document(s) requested in the ticket [PAYMENT CONTROL]:

  • An ID (National Identity Card, passport, driver license...)

and/or

  • A proof of address (Internet, telephone, electricity bills ...)

The document must be valid for the person that has made the payment.

 

 

 

 

]]>46260Mon, 03 Jun 2019 11:52:23 +0000What is a payment control exactly?https://forum.verygames.net/topic/46259-what-is-a-payment-control-exactly/What is a payment control exactly?

  • Payment controls are random.
  • They are performed on payments made through PayPal of debit/credit card only.
  • Our commercial support contacts the customer via a ticket in order to let him know that we perform a routine payment control on his account.
    We then inform him of the document(s) that we need.
  • The customer has to do is to provide the requested document(s).
    And his account will be confirmed.

 

 

 

]]>46259Mon, 03 Jun 2019 11:49:40 +0000Is it legal?https://forum.verygames.net/topic/46258-is-it-legal/VeryGames has a French official approval by the CNIL (National Commission for Information Technology and Civil Liberties) the French equivalent of the Information Commissioner's Office in the United Kingdom, to have the right to perform verifications, and request identity documents.

]]>46258Mon, 03 Jun 2019 11:48:37 +0000Why do we do payment controls?https://forum.verygames.net/topic/46257-why-do-we-do-payment-controls/Unfortunately, for many years now, we receive a lot of fraudulent payments.

Internet is a place where frauds are easy, and there isn't any Internet police.

Anti-Fraud verifications have therefore been set-up on VeryGames.

 

 

 

 

 

]]>46257Mon, 03 Jun 2019 11:47:53 +0000