FTP Login Denied- Newly Purchased Server

[Gingergod5]

i just Purchased a Minecraft Server This afternoon, 1:30pm ish GMT

its now 17:33pm GMT and i am still unable to access the FTP to actualy load any mods.

i have put in support requests and even visited the ICQ to ask for help but so far i have not gotten any response

 

my day is quite literaly ruined as myself and 2 friends only had today to be able to play together for atleast a week.

 

yes my details are correct on the FTP client (Filezilla)

i have tried to create a 2nd account and even asked a friend to try them

it gives me the same error:

 

Response: 220 ::ffff:77.111.203.239 FTP server ready

Command: USER *hidden*

Response: 331 Password required for *hidden*

Command: PASS ********

Response: 530 Login incorrect.

Error: Critical error

Error: Could not connect to server

 

please, can someone, anyone? assist?

 

Thanks

[Invité Invité]

Hello,

 

If you've submitted your ticket yesterday, it will most likely be dealt with today.

Given that you did not give any information here (we do not know what server you have), and therefore I can't use this post to speed up the process, I can only invite you to sit tight, you'll have your answer some time today.

 

Thank you for your understanding and patience.

 

Best regards,

[Gingergod5]

Hello,

 

If you've submitted your ticket yesterday, it will most likely be dealt with today.

Given that you did not give any information here (we do not know what server you have), and therefore I can't use this post to speed up the process, I can only invite you to sit tight, you'll have your answer some time today.

 

Thank you for your understanding and patience.

 

Best regards,

 

 

i assumed that any admin /customer service could see the server on my account via my email?

so far no reply on the ticket, its getting worring as i know your support closes today at 6pm

 

so you need?

 

Minecraft VQS infinite #5050

minecraft ip: 77.111.200.102:25565

 

do you need anything else?

[Gingergod5]

fixed, thanks for your time

[Frolum]

I fixed Cookie Clicker. Thanks!!