algoboot

Hello! I bought a server for a month and I have problems with setting it up, in control panel there is such a function called "Costum My Server" the is a function downloading and setting maps, so when I install a map I need it shows that it is done but it is not. I join my server and try to changelevel throuth rcon command and it says that there is no such map called ...However, all default maps it changes. Besides this "maps problem" it doesn't install sourcemod. On server, in console it doesn't know any of sm_... command. says unknown command. Please show me if I do anything wrong, I was using a lot of other different hosts and had no problems and here on verygamer.co.uk I have this issue.. Thank you in advance!