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The timeout is a feature on mane FTP clients. This feature has been made in order to not waiting a long time and having an error quickly. However, in many situations (slow connection, slow FTP, ...) it is important to increase or disable this timeout. Using VeryGames WebFTP allows you to not be subject to this timeout. How to disable on Filezilla ? You have to edit the settings. How to disable on WinSCP ? You have to edit the settings, you must do this for each sites.

Le timeout est une feature présente dans les clients FTP. Cela permet de ne pas attendre éternellement et d'avoir une erreur rapidement. Cependant, dans certaines situations (connexion lente, FTP lente, ...) il est important d'augmenter ou de désactiver ce timeout. Utiliser le WebFTP de VeryGames permet de ne pas être soumis a ce timeout Comment le désactiver dans Filezilla ? Vous devez éditer les options. Comment le désactiver dans WinSCP ? Vous devez éditer les options. Attention, il faut faire cela avec tous les sites.

All you have to do is to provide the document(s) we requested during the payment control.

VeryGames chose not to perform payment controls beforehand, in order not to impose a delay to all the customers before the installation of the service. Unfortunately, it is not possible to know upfront if a payment will be fraudulent or unauthorized, without a thorough verification.

What will happen ? The service will be definitively closed The payment will be refunded to the prorata of what has been used The customer will never be allowed to make new payments with PayPal of debit/credit card Will I still be able to pay ? Yes. You'll have to use our other payment methods (availability depending on your country): Allopass paysafecard Wire transfer Bancontact Mistercash Belfius Direct Net Giropay iDEAL ING Home’Pay Przelewy24 SisalPay Sofort Überweisung VISA Qiwi Webmoney Yandex Money

After 24h without answer, the service is TEMPORARILY suspended. Why? If the customer does not answer to the ticket, of which he has been informed by email, we do not have any other choice but to suspend temporarily the service(s). Will my data be lost ? When your service is temporarily suspended, you do not lose any data. Your service is simply "paused". It will be reactivated as is, if the customer provides the requested document(s).

PayPal is a company that protects its customers, not its sellers. VeryGames does not have any resort on a "fraudulent" or unauthorized payment.

Indeed, most banks offer the 3D SECURE payments. Unfortunately, this is not enough. For instance: Sometimes, all you have to do is specify the birth-date of the card owner. Which is a simple information to find for a "fraudster".

By no means. But if you do not, VeryGames will not be compelled to accept your PayPal or debit/credit card payment either.

It only depends on the time the customer will take to provide us with the required document(s).

A payment control is only performed once per account, unless: The person who's paying only confirmed one payment If there is a suspicious transaction on the account If the owner of the account changes IMPORTANT: If a customer creates a new account, VeryGames cannot know that he already had validated a previous account. Due to this, a payment control might be performed on this new account. The customer is free to let us know that his previous account was already validated, which can be taken into account if the person that payed the new service is the same.

Some customers told us: "I do not trust sending my document(s) over the Internet!" VeryGames does understand that sending important documents on Internet might cause unease. The customer is free to blacken/blur the mentions that he does not want to show. However, the documents must remain identifiable, and the needed informations must remain readable. Personal data we gather are not saved, nor used, for any other objective than the payment control. These data will remain strictly confidential and will not be used for commercial purpose.

You can: Use a scanner. Take a picture with your phone or a camera Upload it on a sharing website (For exemple : uplea.com) NOTE: The document must be readable. Mind the size of the document that you can send via email.

The customer must provide the document(s) requested in the ticket [PAYMENT CONTROL]: An ID (National Identity Card, passport, driver license...) and/or A proof of address (Internet, telephone, electricity bills ...) The document must be valid for the person that has made the payment.

What is a payment control exactly? Payment controls are random. They are performed on payments made through PayPal of debit/credit card only. Our commercial support contacts the customer via a ticket in order to let him know that we perform a routine payment control on his account. We then inform him of the document(s) that we need. The customer has to do is to provide the requested document(s). And his account will be confirmed.